Stick to Your Craft

May 1st, 2012

What is your area of expertise? What is it you love, love, love to do? What is it that everyone says you are great at doing? Whatever that is for you – stick to your craft! I guarantee you will be happier and make more money doing what only you can do the very best.

The first thing I did when I went into business was to hire a bookkeeper. A professional who knows what she is doing. AND she loves it! (Another important factor). There is no way I wanted to spend my precious time learning accounting and tax laws. I know what I’m good at and numbers is not my strength. I’m certain that my business would have failed early on if I tried to do my own bookkeeping.

I get calls all the time from entrepreneurs who have tried to build their own website. And guess what? It isn’t working! Often the conversation starts with, “Well first of all, I don’t have any money….” They don’t even need to say anymore because I know they are going to tell me about a do-it-yourself website and want me to fix it.

In my 14 years of doing websites I have never seen a do-it-yourself site that has been successful. If you happen to have a successful website that you built yourself – I want to hear your story!

When you hire an experienced professional – whether it is for bookkeeping, web design, painting, landscaping, SEO or anything else – you are tapping into their years of experience, insight and wisdom. This is priceless!

I was watching a cooking show and they had a professional football player trying to create a gourmet dish. The hosts were laughing and joking with him and the audience was entertained by his attempts. At one point he had enough of their ribbing and said, “I’m a big believer in sticking to your craft.” I’m sure if those chefs were out on the football field with him we would all be having some laughs too.

Now, I am not saying you should stop trying new things – please have fun and explore new opportunities. It’s a great sense of accomplishment to do something yourself. Who knows? You may find a whole new craft that you are really good at. You may have multiple talents and businesses that all do quite well and I say Bravo! However, when it comes to your primary business and livelihood – do what you do best and hire the rest. A wise business owner once told me, “Just because you CAN do everything yourself doesn’t mean you should.” I have heeded that advice. Also know that everyone is good at something and that doesn’t mean you have to be good at everything!

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A Review of Hiring a Service Professional

February 17th, 2012

Project: Basement Ceiling, drywall, tape & finish, paint. Timeframe – 30 -45 days.

Referral #1 – Ben* was highly recommended by a close friend and we had seen his work. We were planning to hire him on the spot without interviewing anyone else. Scheduled an appointment and my husband took off work to be here. Ben calls at the last minute saying he is tied up and can’t make it. Reschedule for the next day. When he looks at the project he doesn’t seem knowledgeable or interested. Says he’ll get us a proposal in a day or so. He never returns our calls or submits a proposal. A better way to communicate: “This project is outside my area of expertise and/or we are too busy right now to take on this type of project, I recommend you call ______. “

Referral #2 – Highly recommended by a neighbor. Sam* doesn’t return our phone calls. Read the rest of this entry »

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Going Offline to Get Clients Online

November 4th, 2011

Did you put up a website with expectations that clients would come clamoring to buy your unique products or services? If so, consider some offline marketing to get clients online.

SEND THANK YOU NOTES

Did you know that a large percentage of new business comes from referrals? Send a personal, handwritten thank you note to anyone who refers someone to you.  This will perpetuate more referrals and I bet your competition isn’t doing this! Who doesn’t love to get something in the postal mail besides bills and junk mail?

AUTO ID PLATES AND LETTERING

How often are you stuck in traffic and end up staring at the license plate in front of you? This is the perfect place to display your web site address. If you have a short slogan or tagline, it can be placed on top with your web site address on the bottom. There are also companies that offer nice lettering to place on your back or side window. Have you ever searched for a pen and paper while trying to memorize the magnetic sign on the truck for handyman services, plumbing or hardwood flooring? The person in the vehicle behind you could be your next customer!

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Advertising in Local Directories

October 26th, 2011

I’m a big fan of local directories and was very excited to see RelyLocal come to Highlands Ranch, CO. Local businesses can contact Chris Strassburger at 303.808.0823 and ask him about the amazingly affordable advertising packages. I signed up for the $25/month package and included a coupon with my ad. If you are not a local business in Highlands Ranch, Colorado – go to their main site at www.relylocal.com and see if there’s a representative in your area. Get more business and get to the top of the search engines by advertising in local or industry specific directories.

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Words That Speak and Sell

August 30th, 2011

Simplicity
Make your web content sound simple. Try not to use difficult and confusing words. The visitors should get your message immediately. They are not going to make much effort to understand if you are being too academic. They would simply click away and you may lose a potential sale.

Your Website Copy must APPEAR easy to read before your visitors start reading it. Use an easy to read layout for your web content. Bullet points are very effective. People scan rather than read online.

Conversational
Use a consistent style of writing throughout your website. Getting the right tone is treading a fine line. Too formal, and the website seems cold and inhuman. Too informal, and the site can seem frenetic, erratic and pushy. Write in a friendly and interesting manner. Don’t sound boring and impersonal. Your visitors should enjoy reading your web content and get hooked into it.

Make website copy sound informative and professional to your customer at one time, and entertaining and friendly at another.

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Every New Day Begins with Possibilities

February 18th, 2011

Last year was quite a year wasn’t it? In a word I’d say it was uncomfortable. I watched several people reinvent themselves by adding new products and services. Some companies closed their doors and requested that we take down their websites. Others, like myself, stayed afloat in a sea of uncertainty. No small feat for those of you in the same boat. So now it’s a brand New Year and we’re here to help you with your website needs. You already know what a powerful marketing tool it is. This year marks our 13th year in this web business – lucky 13!

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Every Website Needs SEO

December 1st, 2010

Each site we design has built-in SEO – meaning it is optimized for the search engines. Your site will have relevant titles, meta descriptions and meta tags that are different on each page. The way you can tell what is working is to check your statistics. The results are right there in black and white. If there are new phrases that people are typing in to find your site, then consider adding those to your meta tags. Your statistics reveal so much about your website and traffic. Read the rest of this entry »

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Fraudulent Phone Call Alert

November 24th, 2010

I recently got a call from 858-812-9342 saying my Visa had been deactivated and to Press 1 to reactivate it, etc. I hung up and Googled the phone number.  This site came up.  After reading the comments here I knew it was definitely a fraud call.

A Muse News subscriber sent this to me about her phone fraud call:

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The Experience

November 17th, 2010

When dining at a nice restaurant, it’s more than the food and presentation that makes for an experience. It’s the ambience, the wait staff, the manager and those little extras that will motivate us to tell others. There’s a charming restaurant in an old house in Littleton, CO that has amazing food and ambience. The main reason I like to go there is because of Lou – he is a poet/actor/waiter. He has so many poems in his head that he can recite one for just about any occasion.  Yes, the food is great, yes the ambience is great – but it’s Lou that keeps me coming back. He adds immensely to the dining experience. It’s the same with a website. You want more than just a pretty picture sitting there. You want people to keep coming back and buying your products or using your services because of the experience.

How can you enhance the “experience” the visitor will have at your website?

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Sizzlin’ SEO Deals and Slicer-Dicers

November 10th, 2010

Several times a day I’ll get an email or phone call from a client asking if I have heard of “SEO Company #3,000”. They are guaranteeing top placement in the search engines for only $29 or $229 or some other enticing amount. Isn’t that a smokin’ deal? What do you think I should do? Hmmm, hang with me while I muse about this.

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