This is such a fascinating question. There are so many good quotes. My favorite quote this year has been “It’s All Good!”

Now that doesn’t mean that nothing adverse has happened. We’ve certainly had a most unsettling year that has caused concern in all parts of the world. What the quote means to me is that I’ll make the best of what happens. I’ll learn from mistakes and get through the hard times. I also like the phrase, “Learn and Move On”. Having a positive attitude and outlook on life is the way I choose to live. It sure beats getting caught up in negativity, drama and worry.

You can make things happen! If you believe and focus all your intentions on what you want to happen – it will happen. It may not be in the timeframe YOU want (like right now!) but it will happen. Whatever your thoughts and dreams and goals are – continue to believe. Doubtful thoughts and negativity will delay the process.

At the end of each year, I write down the lessons I’ve learned. This helps me remember what has happened and prepare for the year ahead. I like to do this rather than making New Year’s resolutions.  I also review my Life List (things I want to do sometime in my life). It feels good to reflect, review and look forward to exciting things in the year ahead. “It’s All Good!”

With this I close and wish you ALL GOOD THINGS in the coming year.

Pretend you are opening a store in a busy shopping mall. As a savvy business owner you will budget for the monthly rent, utilities, security, signage, advertising, marketing, fixtures and inventory. Will you expect to begin making money the minute your doors are open for business?

As a website owner, let’s use the retail store analogy – you invest money in the building of the website or the retail storefront. Next, you open your doors for business or your website goes “live”. The thinking is that once the website is built, the search engines should find you immediately and the cash register will start ringing. Is this realistic? Why are online expectations so drastically unrealistic from offline expectations?

Many website owners have budgeted no time or money for online advertising or marketing yet expect dollars to come flooding in. I get dozens of emails every day with desperate pleas like, “Can you fix my website?” “What’s wrong with my website?” Or my personal favorite, “I can’t spend any more money on my website.”

If you want excellent results from your website then it’s a smart idea to invest some time and money into the marketing of the site. Here are three budgets and scenarios to consider.

Piggybank of Money – You have more time than money and can afford to wait for results. Focus on your website usability and how to attract your ideal clients. Research keyword phrases, start reciprocal linking ,cross-marketing efforts and actively engage in social media. Educate yourself by taking some seminars or teleclasses. Take immediate action on what you learn.

Stash of Money – You want immediate results and have a pretty good budget. Optimize your site to the max so the search engines and your target audience will find you. Consider a pay-per-click campaign. Invest in Google Ad Words. Enhance your offline marketing strategies to compliment your online strategies.

Buckets of Money – You want maximum results and have no budget limitations. You know what conversion rates are worth and will strategically test and measure results. Implement everything outlined in the previous two budgets plus Google Sponsor Spots. Invest in more than one pay-per-click program. Pay for listings in relevant industry, geographic and target market specific directories. Hire a Public Relations and SEO firm that will maximize your on and offline efforts.

In any of the above scenarios it’s a good idea to keep reinvesting some time and money into ongoing website efforts. When you find something that works, keep doing it and take it to the next level. For example, if you find that you’re getting lots of traffic from industry-specific directories, contact them and see how you can do more business with them. Maybe you got several clients from a website that you’re linked with. Contact that website owner and thank them, then suggest more ways you can promote each other’s business.  And finally, talk with your competitors. Are your online goals and expectations realistic? Ask your competitors how they are doing, what is working and what they’ve found to be their most effective online marketing strategy.

There are so many different methods to organize our busy lives. Some people like to use old-fashioned paper calendars, others like iCal, Blackberry, iPhone or Outlook. I decided to spend two hours with Google Calendar and share my experience.

It’s pretty easy and user-friendly. Since I already use Gmail – I installed the Google app so a mini calendar shows up on the left sidebar below my labels. The Quick Add feature allows you to type in something like: 3pm 7/19 Meeting with Client Name, location, phone.  It can be typed in any order that makes sense to you. Then Google Calendar automatically places it on that date with a default of 1 hour. If I type in the time frame like 3-5 pm then it blocks out that time on the calendar. I put everything on one calendar – both business and personal. There is the option of creating several calendars though and that may make sense for your activities.

After I entered all my meetings, phone conferences, social events and other appointments I posted all the birthdays and anniversaries I want to remember. Here’s how I did that:

Click on Create Event

What: Mary Williams BD
When: I typed 10/9 then clicked the box that says All Day
Repeat: this is a dropdown box, so I chose every year
Ends: This automatically says Never
Then I clicked SAVE

The birthdays show up at the top of that particular day and don’t interfere with appointments that I enter throughout the day. It took about 15 seconds to enter each event.

Anytime I got stuck on something I clicked on Help and found the answer right away. I like being able to access my calendar when traveling. I started using “Tasks” however, as a company we really like HiTask for scheduling projects, timeframes, completed tasks, etc.

What’s your favorite method for organizing online?

1. Big Red Flag. No website? If the person you are planning to hire doesn’t have a site of his or her own, this is a big red flag. How will they know what works or doesn’t work if they haven’t tested it on their own site? If they are a professional in business they will have a website. Their website is a true reflection of them – study it carefully looking for anything that may indicate “this company looks great!” to “I have some doubts in working with this company”.

2. Listen to me. Can you hear me now? Are they really listening to what you want/need? OR immediately writing out a prescription like a bad doctor based upon what they think you need. If it is the latter – run-Forest-run.

3. Experience. How many years of experience does this person have? How will this benefit you?

4. Resources. How many resources does this person utilize? If they work only with one program or have one resource and derive all information/facts from that one source – probably not in your best interest to hire someone with such limited resources.

5. Speak to me. Do they speak your language? If they are speaking in technical terms you don’t understand ask them for the plain English version. If you still don’t understand and they aren’t patient with explanations – keep looking.

6. Questions. Are they asking you the right questions? What is the goal of your website? Who is your target audience? How we will reach that audience online and offline?

7. Follow Through. How long does it take the person to return your phone calls or emails? This is a strong indication of what it will be like to work with this person. A good businessperson will respond in 24 hours or less.

8. Get it in Writing. Will you have a written agreement outlining the scope of work and pricing details? It’s important to get it in writing so both parties are clear on the expectations, time frame and other details.

9. Stories. Ask them to tell you success stories of working with different clients/companies. Who is their favorite client and why? Have they had any situations where clients have been unhappy? How did they handle those situations?

10. References. Call at least two or three people that they have worked with or are currently working with. Check the Clients, Portfolio or FAQ pages at their website. Ask three important questions when speaking with their references:

a. Would you tell me what type of experience you’ve had working with _______?
b. Have there been any surprises while working with ________?
c. As an XYZ company is there anything in particular you’d recommend I be mindful of before hiring a web professional?

Ask lots of questions. Go with your gut. Your own personal feeling about working with the person is going to matter more than anything else. Also remember that web professionals will be interviewing you at the same time to see if you’re a good fit for them. It’s a good idea to talk with at least three businesses to see who best fits your needs, timeframe and budget.

Finding a good web professional and establishing a long-lasting relationship with them will benefit your business. You will have peace of mind knowing that your website is being taken care of while you concentrate on doing what you do best.

How do you like to communicate with potential clients who visit your website?

If you prefer email, here are a few tips:

• Include your email address more than once on your Home Page and several times throughout your site.
• Consider having your email address in a larger font to make it stand out.
• Ask your web person to use an anti-harvesting script on the email address so you won’t get spammed.
• Forget the cute graphic envelopes or postal boxes that say, “Email me”. When the page is printed, the recipient won’t know what your email address is.
• Check your inbox several times a day and respond promptly to all inquiries. If a potential client sends you an email they will expect an immediate response – no later than 24 hours. The quicker you respond, the more likely you are to get the sale.

If you prefer to communicate with potential clients via phone consider these suggestions:

• Place your phone number in the upper right corner of your site in a large san serif font that is easy to read. Include the words: Call me today at 000-000-0000. Place your phone number in the Blue Browser Title Bar. When the search engine robots visit your site – your phone number will be included in the verbiage printed for that search engine’s listing of your site.
• Do you have a professional voice messaging system that you change and check regularly? Try calling yourself today and see what type of impression your message leaves. When recording a new voice message – SMILE – this simple act of smiling while speaking will actually come across in your voice.
• Return all phone calls within 24 hours. All kinds of negative assumptions are made about a business or person that does not return calls. Years ago I received a voice message from someone wanting me to volunteer my time for a political campaign. Since I do return all phone calls, I called this woman back. After politely explaining that I would not be able to volunteer my time because of my business obligations – she casually mentioned that her mother was a pattern drafter. WOW! I knew someone who was looking to hire a person with those skills. A connection was made all because of me returning a phone call. What amazing thing will happen to you today when you return phone calls?
• Speaking of phone numbers, try typing yours into the Google search bar. If you’ve had the same phone number (landline) awhile, your name and address will come up.

Include both your email and phone on your Contact page. Keep your business and website positive, prosperous and professional by returning all calls and responding to all email inquiries. Word will spread quickly that you are courteous, responsive and professional. Those are very good qualities for any business or website to have.

I grew up on a farm in Nebraska and my dad was a diversified farmer. This meant we had cows, pigs, chickens and a variety of crops. With this type of diversity we were always insured of multiple profit centers. If it was a bad year for soybeans then the price of corn may have been higher and carried us through. If hail wiped out an entire crop then we had the beef or pork to rely on.

Every business owner is similar to a farmer. Here are my top 3 analogies.

1. Are you putting all your eggs in one basket? In other words, relying on one big client or one method of marketing for all your business income? This is very risky. What if it’s a bad year for soybeans?
2. Are you giving away the farm? Do you continually give away free information and unpaid consulting time to help others? This practice cuts into your time and directly impacts the flow of income. People who take advantage of you this way are not ultimately whom you want to work with.
3. Are you trying to do everything yourself? This is the biggest mistake entrepreneurs make. They try to feed all the chickens, plant the corn, bale the hay, do the books, work on the website and still spend quality time with the family. It’s impossible to do it all WELL and it’s exhausting. This is the best recipe for burnout and failure that I know of. We can only “do-it-ourselves” with the help from others.

I think I learned the true meaning of #3 when I was a teenager. A tornado ripped through our farm and destroyed everything around our home. It picked up buildings reducing them to toothpicks, livestock was destroyed, equipment was tossed in the air and smashed, some big oak trees were twisted and uprooted. To this day I am terrified of high winds and still hear that freight train sound in my head. When we emerged from the basement to see the destruction we were all devastated to tears. We were also thankful to be alive and that our home was spared. None of us slept that night. At dawn the next day the entire town showed up to help. Again, we were moved to tears and this time it was for gratitude. What an outpouring of human compassion! The thought of doing this entire cleanup ourselves was overwhelming. With the help of friends and neighbors the task was accomplished in 48 hours. Maybe you’ll think of this story when you’re feeling overwhelmed trying to do it all yourself.

Six questions to answer regarding YOUR business:

• What are your multiple profit centers?
• Can you create another one as an extension of what you already have or are doing?
• Could you turn those monthly ezine articles into an Ebook for sale?
• Do you have enough information to conduct a teleclass?
• Would a club or preferred membership work for your business?
• What is your BEST profit center?

Post your ideas about profit centers and multiple streams of income by clicking on the small icon that says “Leave a Comment” below.